The rapid and facilitated access to information promoted by technological evolvement, supports citizens to be better informed and have a more active participation in governance issues within the city they live, develop their professional activity or participate in cultural and social events. On the other hand, municipalities demonstrate openness to the external community concerns, encouraging their participation in decisions related to the local government. An important and global reference is the Participatory Budgeting (Orçamentos Participativos) aimed to invite citizens to present solutions to the real needs and community problems, for later financing. Some developed studies highlight the added value of the citizen engagement in local governance, namely in improving the provision of public services, in managing public finances, in contributing transparency or increasing accountability and social inclusion. In fact, and despite of being promising for the future of cities, this is a research area that still remain in a very embryonic stage of development. There a small number of examples, mainly focused in some specific processes and tools. A true transformation requires a much broader change, introducing the paradigm concept “city as a service”. This change implies identifying fundamental services that can be easily combined with each other to provide more complex functionalities, but designed with an integrated logic and strongly focused on the citizen’s needs.<BR> <BR> In this context, this research proposal aims to identify and specify this type of services in order to generate new knowledge to effectively understand how to approach this new perspective, particularly in connecting the city with the citizen’s engagement.<BR> In a first stage the project involves case studies of successful services, such as Participatory Budgeting, applications to address the problems or mobile applications to perform parking payments. In a second phase, the research project should comprise the characterization of the urban services ecosystem in order to enable the identification of the involved players, as well as their participation’ scope, and define a system model to support an integrated approach without having a closed system. The formalization of this model should generate a new and systematic approach, to support the new service development, reducing costs and promoting the user’s participation through the use of well-known regular tools and processes instead of the common multiple ad-hoc mechanisms. <BR> The main goal is to encourage the active digital participation of citizens in local governance and enable them to recognize their efforts and making them feel involved. In practice, it translates into a mindset change: “citizens as active agents, rather than passive recipients”.
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